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Noticeboard


Ballantrae Medical Practice will be CLOSED on

Friday 21st & Monday 24th September. 

Dr Sondhi will be consulting at Barrhill on Tuesday 25th September 11am - 12 noon following nurse session.

EMERGENCY MEDICAL COVER WILL BE PROVIDED BY NHS 21/ADOC

DIAL 111

In a life threatening emergency dial 999 for an ambulance.


Data Protection Notice 2018 is displayed under the Opening Times Tab Above


Please note our GP's timetable as follow's;

Monday - Dr Katy Sloan & Dr John Owen
Tuesday - Dr John Owen & Dr Ravi Sondhi
Wednesday - Dr John Owen
Thursday - Dr Katy Sloan & Dr Ravi Sondhi
Friday - Dr Katy Sloan & Dr Ravi Sondhi
Barrhill will be alternated by all 3 GP's.  During leave this timetable will be subject to change.

Ballantrae Medical Practice opening hours are as follows;

Monday 8.30am - 6pm

Tuesday - Friday 8.30am - 5.30pm

Dispensary 9am - 11am & 3pm - 5pm (Monday - Friday)

There will be no change to opening hours at Barrhill.


Patient Participation Group         Related image  

Are you interested in the medical practice?                 
Do you want to have a say in what services are provided?            
If so please join our group.  We aim to meet 3 times per year, (more if you wish) to discuss any issues affecting the practice.  If you are interested in joining please ask for more information.

Your input is greatly appreciated and we would value more people coming along.

Thank you. 


Protected Learning Time

PLT is dedicated training time for all staff, where we aim to enhance our skills and knowledge as individuals, in order to improve the effectiveness of the Practice and the services we offer to you as patients.

  On these days the Practice will close from 12.30pm and will re-open the following day. 

Wednesday October 31st

Emergency medical cover will be provided by ADOC. Dial 111.  In a life threatening emergency dial 999 for an ambulance.


 Veteran's First


Do you need help with muscle or joint pain problems?  Patients can now access the Musculoskeletal Advice and Triage Service (MATS) to have direct access, over the phone advice, signposting and onward referral to MSK services if required. Call FREE on 0800 9179390. Visit www.nhsinform.scot/msk


Samaritans – new telephone number

 The Samaritans are launching a new free-to-caller number – 116 123. This number is free to call from landlines, mobiles and payphones. It will enable more people who may be struggling to cope to access our vital service, which provides round the clock support, every single day of the year.
 

The new 116 123 number will replace Samaritans’ national UK number, 08457 90 90 90.  


Registration & Bereavement

Girvan  -

Registration Service Sept. weekend– Friday 21st September 2018 and Monday 24th September 2018

 

Please note that Registration Offices will close at 4.45pm on Thursday 20th September 2018.

 Ayr Registration Office will re-open at 8.45am on Tuesday 25th September 2018.

Girvan Registration Office will re-open at 08.45am on Friday 28th September 2018.

 An on-call service will be provided at Ayr Registration Office If required, an emergency registration service will be provided on Monday 24th September 2018. Please note that as South Ayrshire is now a single registration district, emergency registration will only be provided at

 

Ayr Registration Office, 5-9 High Street, Ayr KA7 1LU


If informants need to carry out a registration, it would be extremely helpful, if you could telephone in advance of the visit so that a suitable appointment can be made.

Tel No: 01292 617617. 

 Stranraer Registration Office

Council Offices Sun Street, Stranraer, Wigtownshire DG9 7JJ

Phone: 01776 888439  Please phone to make a suitable appointment.

What is power of attorney?
http://www.publicguardian-scotland.gov.uk/power-of-attorney/power-of-attorney/what-is-a-power-of-attorney

MUSCULOSKELETAL SERVICE (MSK)

MSK Ayrshire and Arran have recently launched a new website to assist with the advice and management of musculoskeletal conditions. At present it contains information and exercises for OA knees, patellofemoral pain and chronic pain management. Although only recently launched early feedback shows an appetite for further information so over the next few months the website will be continually updated with other common MSK conditions.

http://www.nhsaaa.net/allied-health-professionals-ahps/musculoskeletal-service/

 

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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