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Noticeboard

Please let us know as soon as possible of any changes to your contact details.


Please note all repeat medication requests should be made 48 hours prior to collection.  This allows for any queries to be answered and for medication to be ordered, delivered, checked and dispensed.


Know your out-of-hours service team in Ayrshire

For urgent social work problems or situations when your local office is closed, contact:

0800 328 7758 www.careinfoscotland.scot

For urgent medical advice when your GP or dental surgery is closed, contact:

NHS 24 on 111  www.nhsinform.scot

When clinically appropriate, NHS 24 will pass your details to the Ayrshire Urgent Care Service to continue your care during out-of-hours. There are a number of staff roles in the Ayrshire Urgent Care Service:

An ANP is a specialist nurse who manages the complete clinical care of patients. They are highly experienced senior nurses who can assess, diagnose, prescribe and treat clinical conditions. They can also refer, admit and discharge within appropriate clinical areas.

District nurses provide urgent interventions such as palliative /end of life care, wound care, problems with catheters or tubes. They can also provide nursing advice and support.

Local authority carers provide an urgent response to community alarms and telecare calls for vulnerable people and older people who need assistance. They also support individuals with urgent personal care, end of life palliative care and emergency community alarms when required.

An out-of-hours GP will see or advise you about urgent medical problems that occur when your own GP practice is closed. The out-of-hours GP will not provide a routine service similar to in-hours practice and should not be used as a second opinion.

Mental health nurses from the Crisis Resolution Team offer assessment of urgent mental health cases. They determine which services or interventions are needed to meet the individual’s needs. Assessments are conducted either by telephone or, when necessary, on a face-to-face basis.

Service support staff are an administration team who work during normal office hours to provide administration support, which maintains the smooth running of the out-of-hours service. An operational and driving team also work during out-of-hours to support the team.

Social work provides an urgent crisis service throughout Ayrshire. They deal with adult and child protection concerns and assist with urgent social problems that cannot wait

 


Please note our GP's timetable as follow's;

Monday - Dr Katy Sloan & Dr John Owen
Tuesday - Dr John Owen & Dr Ravi Sondhi
Wednesday - Dr John Owen
Thursday - Dr Katy Sloan & Dr Ravi Sondhi
Friday - Dr Katy Sloan & Dr Ravi Sondhi
Barrhill will be alternated by all 3 GP's.  During leave this timetable will be subject to change.

Ballantrae Medical Practice opening hours are as follows;

Monday 8.30am - 6pm

Tuesday - Friday 8.30am - 5.30pm

Dispensary 9am - 11am & 3pm - 5pm (Monday - Friday)

 


Patient Participation Group         Related image  

Are you interested in the medical practice?                 
Do you want to have a say in what services are provided?            
If so please join our group.  We aim to meet 3 times per year, (more if you wish) to discuss any issues affecting the practice.  If you are interested in joining please ask for more information.

Your input is greatly appreciated and we would value more people coming along.

Thank you. 


Protected Learning Time

PLT is dedicated training time for all staff, where we aim to enhance our skills and knowledge as individuals, in order to improve the effectiveness of the Practice and the services we offer to you as patients.

  On these days the Practice will close from 12.30pm and will re-open the following day. 

Once dates are confirmed for 2019 we will display as soon as possible.

Emergency medical cover will be provided by ADOC. Dial 111.  In a life threatening emergency dial 999 for an ambulance.


 Veteran's First


Do you need help with muscle or joint pain problems?  Patients can now access the Musculoskeletal Advice and Triage Service (MATS) to have direct access, over the phone advice, signposting and onward referral to MSK services if required. Call FREE on 0800 9179390. Visit www.nhsinform.scot/msk


Samaritans – new telephone number

 The Samaritans are launching a new free-to-caller number – 116 123. This number is free to call from landlines, mobiles and payphones. It will enable more people who may be struggling to cope to access our vital service, which provides round the clock support, every single day of the year.
 

The new 116 123 number will replace Samaritans’ national UK number, 08457 90 90 90.  


Registration & Bereavement

Girvan  -17-19 Knockcushan Street, Girvan KA26 9AE · 01465 712894

Please note that as South Ayrshire is now a single registration district, emergency registration will only be provided at

 

Ayr Registration Office, 5-9 High Street, Ayr KA7 1LU


If informants need to carry out a registration, it would be extremely helpful, if you could telephone in advance of the visit so that a suitable appointment can be made.

Tel No: 01292 617617. 

Please note that Registration Offices in South Ayrshire will be closed on Monday 27th May 2019.

 

A Registrar will be available on Monday 27th May between 09.00 am to 10.00 am for emergency telephone consultation only on 07934308049.

 

 Stranraer Registration Office

Council Offices Sun Street, Stranraer, Wigtownshire DG9 7JJ

Phone: 01776 888439  Please phone to make a suitable appointment.

What is power of attorney?
http://www.publicguardian-scotland.gov.uk/power-of-attorney/power-of-attorney/what-is-a-power-of-attorney

MUSCULOSKELETAL SERVICE (MSK)

MSK Ayrshire and Arran have recently launched a new website to assist with the advice and management of musculoskeletal conditions. At present it contains information and exercises for OA knees, patellofemoral pain and chronic pain management. Although only recently launched early feedback shows an appetite for further information so over the next few months the website will be continually updated with other common MSK conditions.

http://www.nhsaaa.net/allied-health-professionals-ahps/musculoskeletal-service/

 

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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