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Noticeboard


Ballantrae Medical Practice will be CLOSED on

Friday 21st & Monday 24th September. 

Dr Sondhi will be consulting at Barrhill on Tuesday 25th September 11am - 12 noon following nurse session.

EMERGENCY MEDICAL COVER WILL BE PROVIDED BY NHS 21/ADOC

DIAL 111

In a life threatening emergency dial 999 for an ambulance.


Data Protection Notice 2018 is displayed under the Opening Times Tab Above


Please note our GP's timetable as follow's;

Monday - Dr Katy Sloan & Dr John Owen
Tuesday - Dr John Owen & Dr Ravi Sondhi
Wednesday - Dr John Owen
Thursday - Dr Katy Sloan & Dr Ravi Sondhi
Friday - Dr Katy Sloan & Dr Ravi Sondhi
Barrhill will be alternated by all 3 GP's.  During leave this timetable will be subject to change.

Ballantrae Medical Practice opening hours are as follows;

Monday 8.30am - 6pm

Tuesday - Friday 8.30am - 5.30pm

Dispensary 9am - 11am & 3pm - 5pm (Monday - Friday)

There will be no change to opening hours at Barrhill.


Patient Participation Group         Related image  

Are you interested in the medical practice?                 
Do you want to have a say in what services are provided?            
If so please join our group.  We aim to meet 3 times per year, (more if you wish) to discuss any issues affecting the practice.  If you are interested in joining please ask for more information.

Your input is greatly appreciated and we would value more people coming along.

Thank you. 


Protected Learning Time

PLT is dedicated training time for all staff, where we aim to enhance our skills and knowledge as individuals, in order to improve the effectiveness of the Practice and the services we offer to you as patients.

  On these days the Practice will close from 12.30pm and will re-open the following day. 

Wednesday October 31st

Emergency medical cover will be provided by ADOC. Dial 111.  In a life threatening emergency dial 999 for an ambulance.


 Veteran's First


Do you need help with muscle or joint pain problems?  Patients can now access the Musculoskeletal Advice and Triage Service (MATS) to have direct access, over the phone advice, signposting and onward referral to MSK services if required. Call FREE on 0800 9179390. Visit www.nhsinform.scot/msk


Samaritans – new telephone number

 The Samaritans are launching a new free-to-caller number – 116 123. This number is free to call from landlines, mobiles and payphones. It will enable more people who may be struggling to cope to access our vital service, which provides round the clock support, every single day of the year.
 

The new 116 123 number will replace Samaritans’ national UK number, 08457 90 90 90.  


Registration & Bereavement

Girvan  -

Registration Service Sept. weekend– Friday 21st September 2018 and Monday 24th September 2018

 

Please note that Registration Offices will close at 4.45pm on Thursday 20th September 2018.

 Ayr Registration Office will re-open at 8.45am on Tuesday 25th September 2018.

Girvan Registration Office will re-open at 08.45am on Friday 28th September 2018.

 An on-call service will be provided at Ayr Registration Office If required, an emergency registration service will be provided on Monday 24th September 2018. Please note that as South Ayrshire is now a single registration district, emergency registration will only be provided at

 

Ayr Registration Office, 5-9 High Street, Ayr KA7 1LU


If informants need to carry out a registration, it would be extremely helpful, if you could telephone in advance of the visit so that a suitable appointment can be made.

Tel No: 01292 617617. 

 Stranraer Registration Office

Council Offices Sun Street, Stranraer, Wigtownshire DG9 7JJ

Phone: 01776 888439  Please phone to make a suitable appointment.

What is power of attorney?
http://www.publicguardian-scotland.gov.uk/power-of-attorney/power-of-attorney/what-is-a-power-of-attorney

MUSCULOSKELETAL SERVICE (MSK)

MSK Ayrshire and Arran have recently launched a new website to assist with the advice and management of musculoskeletal conditions. At present it contains information and exercises for OA knees, patellofemoral pain and chronic pain management. Although only recently launched early feedback shows an appetite for further information so over the next few months the website will be continually updated with other common MSK conditions.

http://www.nhsaaa.net/allied-health-professionals-ahps/musculoskeletal-service/

 

Data Protection Notice       Ballantrae Medical Practice

  1. About the personal information we use

Ballantrae Medical Practice use personal information on different groups of individuals including:

  • Patients
  • Staff
  • Contractors
  • Suppliers
  • Complainants, enquirers
  • Survey respondents
  • Professional experts and consultants

The personal information we use includes information that identifies you like your name, address, date of birth and postcode.

We also use more sensitive types of personal information, including information about racial or ethnic origin; political opinions; religious or philosophical beliefs; trade union membership; genetic data, health; sex life or sexual orientation.

The information we use can relate to personal and family details; education, training and employment details; financial details; lifestyle and social circumstances; goods and services; visual images; details held in the patient record; responses to surveys.

  1. Our purposes for using personal information

Under the National Health Service (General Medical Services Contracts)(Scotland) Regulations 2018 Ballantrae Medical Practice are contracted to provide continuing, comprehensive, co-ordinated and person centred healthcare to patients in their communities. We undertake these tasks so that we can help to promote the improvement of the physical and mental health of our patients.

We use personal information to enable us to provide healthcare services for patients, supporting and managing our employees; maintaining our accounts and records.

  1. Our legal basis for using personal information

Ballantrae Medical Practice, as data controller, is required to have a legal basis when using personal information. Ballantrae Medical Practice considers that performance of our tasks and functions are in the public interest.  So when using personal information our legal basis is usually that its use is necessary for the performance of a task carried out in the public interest, or in the exercise of official authority vested in us.  In some situations we may rely on a different legal basis; for example, when we are using personal information to pay a supplier, our legal basis is that its use is necessary for the purposes of our legitimate interests as a buyer of goods and services. Another example would be for compliance with a legal obligation to which Ballantrae Medical Practice is subject to, for example under the Public Health etc (Scotland) Act 2008 we are required to notify Health Protection Scotland when someone contracts a specific disease.

When we are using more sensitive types of personal information, including health information, our legal basis is usually that the use is necessary:

  • for the provision of health or social care or treatment or the management of health or social care systems and services; or
  • for reasons of public interest in the area of public health; or
  • for reasons of substantial public interest for aims that are proportionate and respect people’s rights, for example research; or
  • in order to protect the vital interests of an individual; or
  • for the establishment, exercise or defence of legal claims or in the case of a court order.

On rare occasions we may rely on your explicit consent as our legal basis for using your personal information. When we do this we will explain what it means, and the rights that are available, to you.  You should be aware that we will continue to ask for your consent for other things like taking part in a drug trial. 

  • Who provides the personal information

When you do not provide information directly to us, we receive it from other individuals and organisations involved in the delivery of health and care services in Scotland. These include NHS Boards including hospitals and primary care contractors such as GPs, dentists, pharmacists and opticians; other public bodies e.g. Local Authorities and suppliers of goods and services. 

  • Sharing personal information with others

Depending on the situation, where necessary we will share appropriate, relevant and proportionate personal information in compliance with the law, with the following:

  • Our patients and their chosen representatives or carers
  • Staff
  • Current, past and potential employers
  • Healthcare social and welfare organisations
  • Suppliers, service providers, legal representatives
  • Auditors and audit bodies
  • Educators and examining bodies
  • Research organisations
  • Financial organisations
  • Professional bodies
  • Police forces, Fire Services, Armed Forces
  • Central Government
  • Insurance Companies7.         Transferring personal information abroad
  •  

It is sometimes necessary to transfer personal health information overseas for example if you require urgent medical treatment abroad. When this is needed information may be transferred to countries or territories around the world. Any transfers made will be in full compliance with NHSScotland Information Security Policy.

 

  1. Retention periods of the information we hold

Within Ballantrae Medical Practice we keep personal information as set out in the Scottish Government Records Management: NHS Code of Practice (Scotland) Version 2.1 January 2012.  The NHS Code of Practice sets out minimum retention periods for information, including personal information, held in different types of records including personal health records and administrative records.

  1. How we protect personal information

We take care to ensure your personal information is only accessible to authorised people. Our staff have a legal and contractual duty to keep personal health information secure, and confidential. The following security measures are in place to protect personal information:

  • All staff undertake mandatory training in Data Protection and IT Security
  • Compliance with NHS Scotland Information Security Policy
  • Organisational policy and procedures on the safe handling of personal information
  • Access controls and audits of electronic systems   
  • 10.       Your rights
  •  

This section contains a description of your data protection rights within Ballantrae Medical Practice.

 

The right to be informed

 

Ballantrae Medical Practice must explain how we use your personal information. We use a number of ways to communicate how personal information is used, including:

 

  • This Data Protection Notice
  • Information leaflets
  • Discussions with staff providing your care

 

 

The right of access

 

You have the right to access your own personal information.

 

This right includes making you aware of what information we hold along with the opportunity to satisfy you that we are using your information fairly and legally.

 

You have the right to obtain:

  • Confirmation that your personal information is being held or used by us
  • Access to your personal information
  • Additional information about how we use your personal information
  •  

Although we must provide this information free of charge, if your request is considered unfounded or excessive, or if you request the same information more than once, we may charge a reasonable fee.

 

If you would like to access your personal information, you can do this by contacting:

 

Mrs Anne Love, Practice Manager.

 

Once we have details of your request and you have provided us with enough information for us to locate your personal information, we will respond to your request without delay, within one month (30 days). However If your request is complex we may take longer, by up to two months, to respond. If this is the case we will tell you and explain the reason for the delay.

 

The right to rectification

 

If the personal information we hold about you is inaccurate or incomplete you have the right to have this corrected.

 

If it is agreed that your personal information is inaccurate or incomplete we will aim to amend your records accordingly, normally within one month, or within two months where the request is complex. However, we will contact you as quickly as possible to explain this further if the need to extend our timescales applies to your request.  Unless there is a risk to patient safety, we can restrict access to your records to ensure that the inaccurate or incomplete information is not used until amended.

 

If for any reason we have shared your information with anyone else, perhaps during a referral to another service for example, we will notify them of the changes required so that we can ensure their records are accurate.

 

If on consideration of your request Ballantrae Medical Practice does not consider the personal information to be inaccurate then we will add a comment to your record stating your concerns about the information. If this is case we will contact you within one month to explain our reasons for this.

 

If you are unhappy about how we have responded to your request for rectification we will provide you with information on how you can complain to the Information Commissioner’s Office, or how to take legal action.

 

The right to object

 

When Ballantrae Medical Practice is processing your personal information for the purpose of the performance of a task carried out in the public interest or in the exercise of official authority you have the right to object to the processing and also seek that further processing of your personal information is restricted. Provided we can demonstrate compelling legitimate grounds for processing your personal information, for instance; patient safety or for evidence to support legal claims, your right will not be upheld.

 

Other rights

 

There are other rights under current Data Protection Law however these rights only apply in certain circumstances. If you wish further information on these rights click here Data Protection - Other Rights

 

 

The right to complain

 

Ballantrae Medical Practice designate a Data Protection Officer to check that we handle personal information in a way that meets data protection law. If you are unhappy with the way in which we use your personal information please tell our Data Protection Officer using the contact details below.

 

Mrs Anne Love, Ballantrae Medical Practice, 30 Main Street, Ballantrae KA26 0NB.

 

You also have the right to complain about how we use your personal information to the Information Commissioner’s Office (ICO). Details about this are on their website at www.ico.org.uk.

 

 

 

 

 

 

 

 

 

 
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